- Returns & Exchanges
If for any reason you are unsatisfied with your order from Bike Vivant, LLC., you may return it in its original condition within 60 days of your purchase and we'll gladly exchange it or give you a refund. Simply email firstname.lastname@example.org that you would like to return/exchange your order. In your email, please include your order number. We will email you a return label.
Please ensure that the item is in its original condition.
Please also include a cover note in your return package with:
a) your order number
b) If you would like an exchange or a refund
c) If you would like an exchange please clearly state which item/s (including size, color, and style) you would like in return.
Products with defects in workmanship and/or materials are fully covered under warranty to the original owner (proof of purchase may be requested). We will replace or repair products that fail due to a manufacturing or materials defect without charge, at our option. Products that have failed due to improper care, an accident, misuse, or normal wear and tear is not covered under warranty. Please make sure you have properly washed your product before you return it. This warranty policy supersedes all previous warranty policies.
Please allow up to 10 business days for us to process your exchange or refund.
Please call (970) 984-8268 if you have additional questions about returns & exchanges. You may also email questions to email@example.com.
- Safety Guarantee
After placing an order, we will send you an email with your confirmation number, and an additional email with a tracking number once your order has shipped.
To cancel or change an order, please contact the Bike Vivant, LLC. customer service team at (970) 984-8268 as soon as possible. It is not always possible to cancel or change an order as shipment takes place very shortly after your order is received. However, we do make exchanges and returns very easy.
Shopping on bikevivant.com is safe. All of the checkout forms on our site are secured with 256bit SSL technology so your personal information stays safe and secure.
We understand that the safety of your personal information is extremely important to you. We use a wide array of leading technologies, both physical and electronic to protect your personal and credit card data from unauthorized access.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
We do not send spam or give away your personal information under any circumstance.